ORDER POLICY
Returns & Refunds
Please review this policy before completing your purchase.
Final sale policy
Royal Honey and other edible or consumable products are final sale. We do not accept returns or exchanges because we cannot verify storage conditions, handling, or product integrity after an order has been delivered.
Items that cannot be returned
- Edible or consumable products
- Opened, used, sampled, or partially consumed products
- Products returned because of personal preference or change of mind
- Products that were not purchased directly from Supreme Royal Honey
Damaged, defective, or incorrect orders
If your order arrives damaged, appears defective, or contains the wrong item, do not use or discard it. Contact us promptly with your order number and clear photos of the item, shipping label, and packaging.
After reviewing the issue, we may provide an appropriate replacement or refund. Nothing in this policy limits remedies that must be provided under applicable law.
Shipping problems
A final sale restriction does not remove your rights when an order is not shipped, never arrives, or is materially different from what you ordered. Contact us so we can investigate with the carrier and provide the options required by applicable law.
Order cancellations
Contact us immediately if you need to cancel an order. Cancellation is not guaranteed after processing or fulfillment begins.
How to contact us
Use our Contact page and include your order number, the email used at checkout, and a short description of the issue.
Need help with an order?
Send us your order number and the email used at checkout.